Returns & Exchanges
We want you to be completely satisfied with your Mackenzie-Childs purchase. If for any reason you’re not happy with your item, we’re happy to assist with returns or exchanges within 30 days of delivery.
How to Return an Item:
- Visit notifiweb.com to initiate your return request
- Follow the instructions to generate a return label
- Package your item securely in its original packaging
- Attach the return label and ship your package
Return Policy Details:
- Items must be unused and in original condition with all tags attached
- Original shipping fees are non-refundable
- Return shipping fees are the customer’s responsibility
- Sale items are final and cannot be returned
Exchanges:
To exchange an item, please return the original purchase following the steps above and place a new order at notifiweb.com.
Damaged or Defective Items:
If your item arrived damaged or defective, please contact us immediately at notifiweb.com. We’ll gladly replace the item or issue a refund.
International Returns:
International customers are responsible for any customs fees, duties, or taxes associated with returns. Please visit notifiweb.com for international return instructions.
Return Processing:
Please allow 7-10 business days for your return to be processed after we receive it. Refunds will be issued to the original payment method.
Need Help?
For any questions about our return policy or process, please visit notifiweb.com for assistance.